FAQs
1. What kind of products do you offer?
2. Are your products really 100% natural?
3. Are your products vegan and cruelty-free?
4. Do you ship across Albania?
5. Do you offer international shipping?
6. How can I place an order?
7. Can I return a product?
8. How should I store the products?
9. Do you offer custom or gift packaging?
10. Still have questions?
1. What kind of products do you offer?
We offer handcrafted, all-natural products for body and skincare — including essential oils, soaps, scrubs, gift sets, and more. Everything is made in small batches with carefully selected ingredients.
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2. Are your products really 100% natural?
Yes! All of our products are made using natural ingredients, free from synthetic chemicals, artificial fragrances, and preservatives. We believe in pure, honest skincare.
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3. Are your products vegan and cruelty-free?
Absolutely. None of our products are tested on animals, and most of them are 100% vegan. Each product page clearly mentions if it contains any animal-derived ingredients (like beeswax).
4. Do you ship across Albania?
Yes, we deliver to all cities in Albania. Orders are usually processed within 1–2 working days and delivered within 2–4 working days depending on your location.
5. Do you offer international shipping?
At the moment, we only ship within Albania. We are working on expanding our delivery options soon — stay tuned!
6. How can I place an order?
You can order directly through our website. Just add the product to your cart and follow the checkout instructions. For help or bulk orders, feel free to contact us.
7. Can I return a product?
If something isn’t right with your order, please get in touch with us within 5 days of receiving it. We’re happy to offer refunds or replacements if the product is damaged or incorrect. See our Returns Policy for more details.
8. How should I store the products?
Keep them in a cool, dry place away from direct sunlight. Natural products are sensitive to heat and moisture, so proper storage helps maintain freshness.
9. Do you offer custom or gift packaging?
Yes! We love preparing personalized gift boxes. Just let us know what you need — we’re happy to help you build the perfect gift set.
10. Still have questions?
You can reach us anytime through our Contact page or email us at info@erba-albania.com. We’re always here to help!
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